Terms of service

Terms of Service

Effective Date: January 2025
Last Updated: January 2025

These Terms of Service (“Terms”) govern your use of the WoundPro Essentials website and the purchase of products offered through our online store. By accessing this website or placing an order, you agree to these Terms.

If you do not agree, please do not use this website.

1. About WoundPro Essentials

WoundPro Essentials is an online retailer of wound care, medical, and personal care supplies. Products sold through this website are intended for general use and convenience and are not a substitute for professional medical advice or treatment.

2. No Medical Advice

Information provided on this website, including product descriptions, is for general informational purposes only.

Nothing on this site constitutes medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional regarding medical conditions or product use.

For medical emergencies, call 911 immediately.

3. Orders & Acceptance

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel orders at our discretion

  • Order confirmation does not guarantee fulfillment if errors, inventory issues, or pricing inaccuracies occur

If an order is canceled, any payment received will be refunded.

4. Pricing & Payment

  • Prices are listed in U.S. dollars unless otherwise stated

  • Prices are subject to change without notice

  • Payment is processed securely through third-party payment providers

We do not store full payment card information.

5. Shipping & Delivery

Shipping timelines are estimates and not guaranteed.
WoundPro Essentials is not responsible for delays caused by carriers, weather, or circumstances beyond our control.

Risk of loss passes to the customer upon delivery.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Due to health and safety regulations, many medical and hygiene products are final sale once opened or used.

7. Product Use & Responsibility

Customers are responsible for:

  • Using products according to manufacturer instructions

  • Ensuring products are appropriate for their needs

  • Proper storage and handling after delivery

WoundPro Essentials is not liable for misuse, improper application, or failure to follow product instructions.

8. Intellectual Property

All website content, including text, images, logos, and design elements, is the property of WoundPro Essentials and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, WoundPro Essentials is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from use or inability to use products

  • Errors or omissions in website content

Use of this website and products is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless WoundPro Essentials from any claims, damages, or expenses arising from:

  • Your misuse of products

  • Violation of these Terms

  • Violation of applicable laws or regulations

11. Third-Party Services

This website may use third-party platforms (e.g., Shopify, payment processors, shipping carriers).
We are not responsible for the actions or policies of third-party services.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective upon posting to this page.

Continued use of the website constitutes acceptance of revised Terms.

13. Governing Law

These Terms are governed by the laws of the state in which WoundPro Essentials is registered, without regard to conflict-of-law principles.

14. Contact Information

For questions regarding these Terms, please contact:

WoundPro Essentials
📧 Email: woundproessentials.com