Refund policy

Return & Refund Policy

Effective Date: January 17, 2025

WoundPro Essentials is committed to providing high-quality wound care and personal care supplies. Due to the nature of medical, sterile, and hygiene-related products, certain restrictions apply to protect the health and safety of our customers.

Medical & Hygiene Products (Important Notice)

For health, safety, and infection control reasons, many medical and hygiene items cannot be returned once opened, used, or unsealed.

The following items are not eligible for return or refund if opened, used, or tampered with:

  • Wound care supplies

  • Dressings, bandages, gauze, tapes, and wraps

  • Medical kits, wound care kits, and first aid kits

  • Personal care and hygiene products

  • Any item labeled sterile or intended for skin contact

Eligible Returns (Unopened Items Only)

We accept returns only if:

  • The item is unused, unopened, and in original sealed packaging

  • The return request is submitted within 7 days of delivery

  • Proof of purchase (order number/receipt) is provided

  • The return is received in resalable condition

⚠️ Returns that arrive opened, used, or not in resalable condition may be rejected and returned to the customer.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used items

  • Items without original sealed packaging

  • Clearance or final sale items

  • Custom items

  • Bundled kits (unless the full bundle is sealed and returned unused)

  • Items damaged due to misuse, improper handling, or improper storage

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the item(s) and packaging

  • A brief description of the issue

Once verified, we will arrange a replacement, store credit, or refund, as appropriate.

Refund Processing

If your return is approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Original shipping fees are non-refundable, unless the error was ours

Return Shipping

  • Customers are responsible for return shipping costs unless the issue was due to our error (wrong item, missing item, or damaged upon arrival)

  • We strongly recommend using a trackable shipping method

  • WoundPro Essentials is not responsible for packages lost in transit

No Exchanges

For safety, infection control, and inventory integrity, we do not offer exchanges.
If you need a different product, please place a new order.

Wholesale, Clinical, or Facility Orders

Orders placed by clinics, facilities, organizations, or wholesale customers are final sale, unless otherwise stated in a written agreement.

Contact Us

For return-related questions, please contact:

WoundPro Essentials
📧 Email: info@woundproessentials.com