Shipping policy

Shipping Policy

Effective Date: January 2025

WoundPro Essentials is committed to processing and shipping orders promptly and securely. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or holidays are processed the next business day

  • Processing times may vary during high-volume periods or due to inventory availability

You will receive a confirmation email once your order has shipped.

Shipping Methods & Delivery Times

Shipping times are estimates and begin once the order has shipped:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

Delivery times may vary based on carrier, destination, weather, or unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on order size, weight, and destination

  • Any applicable taxes or fees are displayed at checkout

Shipping fees are non-refundable.

Shipping Destinations

We currently ship to:

  • United States (including applicable territories)

If international shipping becomes available, this policy will be updated accordingly.

Medical & Temperature-Sensitive Products

Certain medical or personal care items may be sensitive to temperature or handling conditions.
WoundPro Essentials is not responsible for product degradation due to:

  • Carrier delays

  • Improper storage after delivery

Customers are encouraged to track deliveries and retrieve packages promptly.

Lost, Delayed, or Stolen Packages

  • WoundPro Essentials is not responsible for carrier delays once a package has shipped

  • Lost or delayed packages should be reported to the carrier using the tracking information provided

If your order is marked as delivered but not received, please contact the carrier directly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

WoundPro Essentials is not responsible for:

  • Orders delayed due to incorrect or incomplete addresses

  • Packages delivered to incorrect locations due to customer error

Additional shipping fees may apply to reship returned packages.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and photos of the damage

We will review and determine appropriate resolution.

Wholesale & Facility Orders

Shipping terms for wholesale, clinic, or facility orders may differ and will be outlined in written agreements.

Contact Us

For shipping-related questions, please contact:

WoundPro Essentials
📧 Email: info@woundproessentials.com